Contractors call, text, email, and send photos in their own shorthand. OrderDesk learns how your counter talks, then writes each order into your system line by line.
need 40 2x4x8 stud grade, 12 sheets 3/4 cdx and 2 boxes 16d sinkers. hendricks job tmrw am
Matched to Keller Construction by phone
Field orderNo. 004417
Account
Keller Construction
Ship to
Hendricks job
Deliver
Tue, AM window
QTY
UNIT
ITEM
CODE
40
EA
2x4x8 SPF Stud
SPF248S
12
SH
23/32" CDX Plywood 4x8
PLY34CDX
2
BX
16d Vinyl Sinker 3-1/4"
NL16DVS
ASKEDStud grade 8 ft or 92-5/8 precut? Texted the customer to confirm.
Drafted 6:13 AMCopies: Office · Yard · Driver
Built for the supply counter
Lumber
Landscape
Plumbing
Roofing
Electrical
Mechanical
Also quarries, aggregate yards, and auto parts counters.
How it works
However the order shows up
Customers keep ordering the way they already do. Nobody downloads an app or fills out a form.
Call
Live calls and voicemail are transcribed and read for items, quantities, job names, and timing.
Text
Orders texted to your order line, abbreviations and typos included.
Email
Typed lists, forwarded threads, and PDF purchase orders from your customers' own systems.
Photo
Handwritten lists, takeoff sheets, a whiteboard, or a picture of the worn-out part.
Your vernacular
It learns how your customers talk
Every lumber yard, plumbing house, and electrical counter has its own words. We build that list with your people, and OrderDesk applies it to every order that comes in.
THEY SAY
IT GOES ON THE ORDER AS
TRADE
"sinkers"
16d Vinyl Sinker Nail, 3-1/4"
Lumber
"GC"
#2 Pressure Treated, Ground Contact
Lumber
"3 yards of double-ground brown"
Double-Ground Hardwood Mulch, Brown, 3 CY
Landscape
"3/4 L"
3/4" Type L Copper Tube
Plumbing
"3/4 ells"
3/4" Copper 90° Elbow, C x C
Plumbing
"10 squares of architectural"
Architectural Shingles, 10 SQ, converted to bundles
Roofing
"a box of 12/2"
12/2 NM-B with Ground, 250 ft
Electrical
"lineset, 3/8 by 3/4"
Line Set, 3/8" x 3/4"
Mechanical
"AB3"
AB-3 Aggregate Base
Quarry
"serp belt"
Serpentine Belt, fitted to the vehicle
Auto parts
Sample orders
Same intake, every counter
Supply houses come first: lumber, landscape, plumbing, roofing, electrical, and mechanical. The same setup fits quarries, parts counters, and any business that takes orders by phone, text, email, or photo.
01 Lumber yard
Came in by email
From Mike Ortega, Ortega Framing
Subject Will call Friday, Lot 14 deck
Can you pull these for pickup Friday?
30 2x6x12 treated
6 4x4x10 GC
1 box 3" tan deck screws
Put it on our account. Thanks, Mike
Field orderNo. 004418
Account
Ortega Framing
Fulfill
Will call, Fri
Ref
Lot 14 deck
QTY
UNIT
ITEM
CODE
30
EA
2x6x12 #2 PT Ground Contact
PT2612GC
6
EA
4x4x10 #2 PT Ground Contact
PT4410GC
1
BX
#10 x 3" Deck Screw, Tan, 5 lb
DS3TAN5
REVIEW"Treated" with no rating. Ortega has taken ground contact on every past order, so it was drafted that way and marked for the counter.
Drafted 7:48 AMCopies: Office · Yard · Driver
02 Plumbing supply
Came in by text
TEXT · (316) 555-01639:14 AM
need 10 sticks 3/4 L, 20 3/4 ells and 2 rolls 1/2 pex red and blue. oak st remodel, will pick up at 3. luis
Field orderNo. 004421
Account
Rivera Plumbing
Job
Oak St remodel
Fulfill
Will call, 3:00 PM
QTY
UNIT
ITEM
CODE
10
EA
3/4" Type L Copper Tube, 10 ft
CU34L10
20
EA
3/4" Copper 90° Elbow, C x C
CU34E90
1
RL
1/2" PEX, Red
Pending
1
RL
1/2" PEX, Blue
Pending
TO COUNTERPEX type and roll length were not given. This yard sends questions to a person, so it is waiting in the counter queue.
Drafted 9:15 AMCopies: Counter · Will call
03 Quarry
Came in by voicemail
VOICEMAIL · (316) 555-01870:41
"Hey, it's Dale with Prairie Ridge Paving. I need three loads of inch and a half clean and two of AB3 out to the Maize Road job. Quads. First thing Thursday if you can."
Field orderNo. 004419
Account
Prairie Ridge Paving
Job
Maize Rd
Dispatch
Thu, first load out
QTY
UNIT
ITEM
CODE
3
LD
1-1/2" Clean Washed Rock
CR150
2
LD
AB-3 Aggregate Base
AB3
Truck: quad axle, tons per your truck table
ASKEDTwo Maize Rd jobs on this account, at 21st St N and 37th St N. Texted Dale to pick one.
Drafted 4:52 PMCopies: Office · Scale · Driver
04 Auto parts counter
Came in as a photo
Westside Auto, bay 3
16 F150 2.7 EB
frt pads + rotors
serp belt
on the 2:00 run
PHOTO · IMG_2207.jpgSent by text, 11:52 AM
Field orderNo. 004420
Account
Westside Auto Repair
Vehicle
2016 Ford F-150 2.7L EcoBoost
Deliver
2:00 PM run
QTY
UNIT
ITEM
CODE
1
SET
Front Brake Pad Set
Pending VIN
2
EA
Front Brake Rotor
Pending VIN
1
EA
Serpentine Belt
Pending VIN
ASKEDRequested the VIN from the shop to confirm fitment before anything is pulled.
Drafted 11:53 AMCopies: Counter · Driver
When it isn't sure, it asks.
A wrong SKU costs you a truck trip. If an order is missing a size, a grade, or a job site, OrderDesk gets the answer before anything is pulled or loaded. You set who it asks.
Mode 1
Ask the customer
OrderDesk texts or emails the customer back in plain words and finishes the draft when they answer.
Mode 2
Hand it to your counter
The question goes to someone on your team with the original message and the draft attached.
Setup
How we set it up with you
OrderDesk is configured for each business. We do that work alongside the people who answer your phone today.
01
Sit with the counter
We pull a few weeks of real orders: call notes, texts, emails, and the photos on the counter phone.
02
Build your word list
Product nicknames, units, job names, delivery windows, and which customers mean what by "the usual."
03
Map to your intake
Orders land in the fields you already use, starting with email or CSV and working up to a direct ERP connection.
04
Your counter signs off
OrderDesk drafts each order. Your staff reviews it before it is released, and every change is logged.
Bring us last month's orders.
Sit down with us and whoever answers your phone. We will run a stack of your real orders through OrderDesk and show you the drafts.